About returns and exchanges

Q：What should I do if I receive an incorrect or defective product?

A：We are sorry to hear that you have received an incorrect or defective product. You can contact us by email within 7 days after receipt. Please include your order number, the name/product code of the item you purchased, the name/product code of the item you received, the pictures of defective product and any further details in the email. Our staff will assist you with the return process.

Q：Do you have return and exchange service?
A：All sales are final and non-refundable and subject to our terms and conditions, replacements are only offered if: (i) your receipt of defective product from us, (ii) our incorrect delivery of product, or (iii) our mistaken processing of your order. Please contact us, our staff will assist you with the return process.

However, please note that antique items and second-hand items are excluded.

Q：How long does it take to process my return and exchange?

A：Usually, we will resend the replacement goods to you within 7 days after receiving your returned goods.

Q：Do you offer free returns?

A：Unfortunately, shipping costs are charged by the shipping company, and we do not offer free returns. Any returns will be at your own expense.

Q：How can I track the status of my return and exchange?

A：As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us stating that your return or exchange is being processed.

Q：Why was my order cancelled?

A：If your order is cancelled, it may be due to insufficient supply or other reasons that prevent the order from being completed. We will notify you via email and issue a refund.

Q：Can you provide cash refunds?

A：We do not offer cash refunds, all refunds will be made by credit card.

Q：How long does it take to process my refunds?

A：Refunds will be processed approximately 14 days after the refund confirmation email is sent, depending on the card issuer. If you have not received a refund after 14 days, please contact us and our staff will assist you.

關於退換

Q：如果我收到錯誤或破損産品應該如何處理?

A：得知您收到了錯誤或破損産品，我們深感遺憾。您可以於收貨後7天內電郵與你我們聯絡，電郵請包含您的訂單號、您購買的物品名稱/產品代碼、您收到的物品名稱/產品代碼以及任何進一步的詳細信息，並附上破損產品的圖片。我們的工作人員將協助您完成退換流程。

Q：你們有退換服務嗎?
A：根據我們的退換條款，所有現貨訂單一經接納不可退款，僅在以下情況下提供更換：(i) 您收到我們寄送的產品有缺陷/損壞， (ii) 我們交付您產品非您所選購，或 (iii) 我們錯誤地處理了您的訂單。請聯絡我們，我們的工作人員將協助您完成退換流程。

但請注意古董物品及二手物品不在更換範圍內。

Q：通常退換處理時間是多久?

A：一般情況，當我們收到你的退還貨品後7天內為你重新寄出更換之貨品。

Q：你們提供免費退貨服務嗎？

A：很遺憾，運費是由運輸公司收取，我們沒有提供免費退貨服務。任何退貨運費將由您自費。

Q：如何查看我的退換狀態?

A：一旦我們收到您的退換申請電郵，您將收到一封電郵通知。然後，您還會收到我們的電郵，說明您的退換處理中。